FAQs

FAQs

Club Goodwill REwards Points 

How do I earn points?
You automatically accumulate points on your purchases when you use your Club Goodwill REwards card at any Goodwill Store & Donation Center in southeastern Wisconsin and metropolitan Chicago.

How many REwards points do I earn?
You earn one point for every dollar you spend, and when you earn 100 points, you'll receive a $5 REward for use on a purchase. Points are awarded on a line item basis (individual item purchased) after any discounts have been applied and before taxes have been added. 

Are points available immediately?
No. While points will post to your account within 24 hours, they are not available for redemption until 10 days from the date of purchase.

What items are excluded from earning points?
Points are not earned on sales tax, prior purchases, items priced at .49 or less, the purchase of a Goodwill Gift Card or purchases made with a Goodwill Cares voucher.

Am I able to return or exchange merchandise purchased at Goodwill?
All Goodwill merchandise will be sold “as is” and we will no longer accept returns or exchanges. Please test all electronics (we have electrical sockets nearby) and try on apparel before making a purchase.

Club Goodwill REwards Card

How do I receive a Club Goodwill REwards card?
At this time we are unable to sign up online, but we are working on it!  Our Club Goodwill REwards card is available at any Goodwill Store & Donation Center in southeastern Wisconsin and metropolitan Chicago. Click here for a list of participating locations.

Does it cost anything to become a member?
No, it is free to join! Membership will always be free.

Is there an age requirement to join Club Goodwill REwards?
Yes, membership is open to anyone 13 years or older with their parents' permission.

What is the age requirement for Seniors?
Anyone 60 years of age and older will receive a Senior discount on Senior Day.

When can I start using my Club Goodwill REwards card?
Start using your card as soon as you receive it. And, make sure to use your card every time you shop to begin accumulating your points and earn your REwards faster!

How do I receive my $5 REward?
You'll earn a $5 REward with every 100 points earned. There is a 10 day waiting period from date of purchase for points to become available to you. When you have 100 available points in your account, you will receive a $5 REward at the register. Your REward will be stored electronically within your account and you may use it when you wish at the register, even on the same transaction.

May I use more than one $5 REward on a single purchase?
Yes, however you will not get cash back or merchandise credits for any unused portion of the $5 REward.

How do I receive my birthday discount?
If you’re a Club Goodwill REwards member, make sure we have your birthdate to get 25% off during your birthday month! The 25% discount can be used on any 3 transactions of your choosing during your birthday month.